Karen May Shields 7 Homer Square Brampton, Ontario, L6S 1X9 Voice: (905) 458-0879 FAX/BBS: (905) 791-6852 E-mail: marcusnkaren@globalserve.net Professional Interest {symbol 183 \f "Symbol" \s 10 \h} To assist my employer to use technology for increased market share. {symbol 183 \f "Symbol" \s 10 \h} To use my organizational and "people" skills. {symbol 183 \f "Symbol" \s 10 \h} To utilize my computer and networking skills. Work Experience 1996 March to Present Software Application Specialist, Co-owner Telostic Corporation, Brampton, Ontario {symbol 183 \f "Symbol" \s 10 \h} January 1998 to July1998: Microsoft Word, Excel, PowerPoint and Act! creation of documents, forms for ISO 9002, business presentations and sales forecast budgets and basic office activities. Creation of professional, creative sales flyers. Cooper-Grainger Canada Inc., Mississauga. {symbol 183 \f "Symbol" \s 10 \h} April 1997 to August 1997: Microsoft Word, Excel and PowerPoint creation of documents and business presentations, basic office activities and creation of a filing system. Assisted all sales staff to create and present a professional, creative sales plan to their customers. Campbell Soup Company Ltd., Mississauga. {symbol 183 \f "Symbol" \s 10 \h} April 1997: Microsoft Windows for Workgroups network installation and configuration of MS-DOS application for use during the transition period. Assisted the office staff to become more computer efficient. Canadian Gasket & Supply Inc., Nasco Division, Mississauga. {symbol 183 \f "Symbol" \s 10 \h} April 1997: Microsoft Excel report creation, macro creation, export information from SAP. Assisted in automating monthly run reports to be completed more efficiently for the Financial Department. Osram Sylvania, Mississauga. {symbol 183 \f "Symbol" \s 10 \h} December 1996: Microsoft Access and Word data merging and manipulation. Showed them how to create and print from a merged document and maintain security for the Human Resources Department, Rand Technologies, Mississauga. {symbol 183 \f "Symbol" \s 10 \h} November-December 1996: Lotus 1-2-3 data entry. Assisted in the creation of the Christmas delivery schedule for the Customer Service Department, Matrix, Mississauga. {symbol 183 \f "Symbol" \s 10 \h} September 1996: Microsoft Excel data entry, Financial Department, Silicon Graphics, Mississauga. {symbol 183 \f "Symbol" \s 10 \h} April -August 1996: Designed Microsoft Excel Sales, Budget and Forecasting spreadsheets, also assisted computer technicians, engineers and managers with solutions as well as basic maintenance for the computer using MS-DOS, Simplex International, Mississauga. {symbol 183 \f "Symbol" \s 10 \h} March 1996: Assisted Marketing Department in preparation for upcoming Interop Vegas Show, Kasten Chase Applied Research, Mississauga. 1997 to 1998 August to January Marketing and Sales Administrator Drake International, Mississauga, Ontario {symbol 183 \f "Symbol" \s 10 \h} August 1997 to January1998: Microsoft Word, Excel, PowerPoint and Act! creation of documents, forms for ISO 9002, business presentations and sales forecast budgets and basic office activities. Creation of professional, creative sales flyers. Cooper-Grainger Canada Inc., Mississauga. 1995 to 1996 November to March Administrative Assistant/Office Manager Hillyer Computer Consultants Inc. Mississauga, Ontario, {symbol 183 \f "Symbol" \s 10 \h} Did weekly tape backup for a Lantastic LAN and basic system maintenance. {symbol 183 \f "Symbol" \s 10 \h} Worked with WordPerfect, Lotus 1-2-3, DOS programs for paging. {symbol 183 \f "Symbol" \s 10 \h} Oversaw responses for requests of quotations for computer systems, followed through on sales, created invoices and collected payment. {symbol 183 \f "Symbol" \s 10 \h} Assisted customers with software and hardware request for information or assistance. {symbol 183 \f "Symbol" \s 10 \h} Correlated all incoming and outgoing invoices for the accountant, also reconcile the bank records and arrange for deposits. Create computer generated cheques. 1992 to 1995 June to November Office Manager, Documentation Assistant and Administrative Assistant. Crux Solutions Inc., Mississauga, Ontario {symbol 183 \f "Symbol" \s 10 \h} Assisted in client/server database testing and debugging using Microsoft Access v. 2.0 for Windows and Progress 4GL database engine. {symbol 183 \f "Symbol" \s 10 \h} Designed and assisted documentation production and problem resolution in Windows 3.1 using Microsoft Word for Windows, Microsoft Excel for Windows, PaintShop, Paintbrush and PC Paint4. {symbol 183 \f "Symbol" \s 10 \h} Arranged travel/accommodation/transportation for president, other staff members and incoming dealers and customers. {symbol 183 \f "Symbol" \s 10 \h} Entered all customer problems on computer database; create reports to customers of corrections and outstanding issues. {symbol 183 \f "Symbol" \s 10 \h} Handled communication with international customers and dealers. Helped prepare, input and format quotations and RFP responses for complex computer system requirements. {symbol 183 \f "Symbol" \s 10 \h} Manually calculated and maintained payroll and tracked all cheques on computer accounting system on our P.O.S. system. {symbol 183 \f "Symbol" \s 10 \h} Performed A/R and A/P receiving, processing and tracking. Performed general office purchasing and manual tracked petty cash. Performed shipment preparation and tracking. 1991 to 1992 August to May Office Manager, Secretary, Receptionist Springfield Remanufacturing of Canada Inc., Mississauga, Ontario {symbol 183 \f "Symbol" \s 10 \h} Computerized previously manual inventory tracking system using a MS-DOS computer and Lotus Works application program; became proficient with Word Perfect 5.1, Lotus 1-2-3, dBASE III, Microsoft Windows (including 3.1), Microsoft Word for Windows, Excel, WinFAX {symbol 183 \f "Symbol" \s 10 \h} Kept sales and quota totals. Maintained all inventory and shipping records for international company. Tracked shipping and delivery of orders to customers 1990 to 1991 to March Office Manager Temperature Control Heating and Air Conditioning, Mississauga, Ontario {symbol 183 \f "Symbol" \s 10 \h} Booked and helped organize home, mall and trade shows {symbol 183 \f "Symbol" \s 10 \h} Performed filing and typing duties at the west office and main office {symbol 183 \f "Symbol" \s 10 \h} Processed sales for five salesmen at the west satellite office; maintained running totals of sales for each salesman Education October 27, 1995 Successfully completed Novell NetWare 4.1 System Installation and Administration "First Class" course # 519 at InterNet Canada Training Centre, Markham (a Novell Authorized Education Centre). 1990 Gymnastics Certification Program (technical) #356791 12/90 1990 Modeling and television acting (for commercials) September 1985 to May 1986 Lutheran Seminary, Saskatoon, Saskatchewan September 1983 to April 1984 College of Education, University of Saskatchewan September 1979 to December 1981 Kwantlen/Douglas College, Surrey, British Columbia September 1977 to April 1978 College of Arts and Sciences, University of Saskatchewan Community Work 1995 Credit Valley Artisans, Executive Publicity Director 1995 Peel Panto (Snow White and the Seven Dwarfs) 1989 to 1990 Etobicoke Musical Theater Club (South Pacific) 1985 to 1989 Saskatoon Norwegian Cultural Society, Board of Directors 1988 Saskatoon Multicultural Council, Board of Directors and Newsletter 1985 to 1988 Saskatoon Folkfest Incorporated, Norwegian Ambassador continued... Languages (Spoken and Written) English, Manual English and Grade One Braille. Hobbies Acting, sewing, sports and weaving. References Available. continued...